Refund policy

Cancellations (14-day cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the goods to us.

Condition of returned goods

Items must be unused, unopened and in their original packaging. For food safety and hygiene reasons we cannot accept the return of food supplements, protein powders or drinks once the seal has been broken, unless the item is faulty, damaged or was sent in error.

How to return an item

Contact us through our contact form within 14 days of delivery, quoting your order number. We will confirm the return address before you send anything back.

Return postage is the customer's responsibility unless the item is faulty, damaged or incorrect, in which case we cover the cost.

Refunds

Refunds are issued to the original payment method within 14 days of us receiving the returned goods, or of you providing proof of return, whichever is earlier. The original standard delivery charge is refunded when you cancel the whole order under the 14-day right.

Faulty, damaged or incorrect items

Message us through our contact form with your order number and, where possible, a photograph. Your rights under the Consumer Rights Act 2015 are not affected by this policy.